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Customer Service Peer Observation:
           
Last Name:   First Name:  
Date:
    Time of Observation:  
Station:        
     
Aircraft Type:   Aircraft Type not found? Let I.T. know.    

1. Were job duties and responsibilities well defined to me and others in my team?
 

 

2. Was I and my team members briefed on flight specific concerns?
 

 

3. Do my team members have 'Counter Point Cards'? Question Removed
 

 

4. Do my team members have all neccessary supplies required to handle the flight?
 

 

5. Is ticket stock and cash secured as required?
 

 

6. Was I and my team members at the gate area prior to arrival?
 

 

7. Was the jet bridge positioned in the 'stow box' prior to aircraft arrival and departure?
 

 

8. Did the jet bridge operator wait for a guideperson when operating the jet bridge?
 

 

9. Did the jet bridge operator inspect door area for FOA damage prior to positioning?
 

 

10. Was the jet bridge operated in a safe manner?
 

 

11. Did the jet bridge operator follow proper door opening procedures?
 

 

12. Is the gate area and jet bridge secured to prevent unauthorized access?